Shipping
Storefront orders ship via UPS only. We offer Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air delivery.
(BUSINESS DAYS ONLY. NO WEEKEND DELIVERIES). Storefront orders that cannot be shipped via UPS will be cancelled. In stock items ship within 1 business day. Out of stock / special orders can take up to 10 weeks to ship. To see how long UPS ground shipping will take, click here. Orders to Hawaii and Alaska must ship via 2nd Day Air, Next Day Air Saver, or Next Day Air. Shipping is not available for P.O. Boxes or APO/FPO addresses. Storefront orders ship to contiguous U.S. addresses, Hawaii and Alaska only. For all other shipping locations please contact us directly. For storefront orders you can check the status of your order, check all orders you have placed, & print an invoice by logging in with the username & password you created when you placed your order.
Return Policy
All returns must be preceded with an RMA (Return Merchandise Authorization) number, which may be obtained by email. Any item returned without an RMA will not be considered for return and reshipped back to the return address at your expense. Once you notify us, you will be issued an RMA # which must be written on the outside of the package you send to us. Once you receive this number, you have 5 days to return the items to us. Any packages received without the appropriate RMA # written on the outside, or not shipped back within 5 days of receiving your item, will be refused and shipped back to sender. Items returned must be in new, unused condition with undamaged original packaging. We will not accept returns or exchange of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. It is recommended that you insure the package for delivery back to us. We cannot be responsible for packages that we do not receive or arrive damaged, due to shipping. Allow 2 weeks for returns and exchanges to be processed. All authorized returns that meet above terms will result in a refund to the credit card used for the original purchase, or store credit.
